Careers in Portlaw, Waterford
Build your career with Agora Member Services
We look after the members of The Agora’s publishing brands – from Woodlock House in Portlaw, Waterford, alongside colleagues in the United States and Manila. Supportive teams, proper training and real room to grow.
Who we are
Formerly Emerald Contact Centre. Same people, new name.
Agora Member Services (AMS) is part of The Agora, a global network of independent publishing businesses including Banyan Hill, International Living, Money & Markets, Paradigm, Southbank Investment Research and The Oxford Club. We are the team members talk to when they call, email or chat with brands across the Agora network – in finance, health, travel and lifestyle.
We have grown from a small team in Portlaw into a multi-site operation across Ireland, the US and the Philippines. What hasn’t changed is how we work: real people who know the products, take ownership and look after each other.
Why work with us
A place to start – and to grow
01
Support from day one
A structured induction on our brands, systems and products, with ongoing coaching from your supervisor.
02
Room to grow
70% of our support staff have been promoted from within – many of our supervisors, trainers and quality staff started as Member Services Ambassadors. We also help our people grow into roles in other businesses across The Agora Companies, in Ireland and abroad.
03
A supportive team
Friendly colleagues, approachable managers and a team that genuinely looks out for each other.
04
Flexible working
Our hybrid model means two days a week with the team at our office in Woodlock House, Portlaw, Waterford, and the rest of the week working from home.
Life at AMS
Our people and places
Senior Operations Manager
